(Last Updated: 04/01/2026)

This Privacy Policy describes how The Water Street Collective LLC ("we", "our" or "us") collects, uses, discloses or otherwise processes personal information in connection with your interactions with us online on the websites that link to this Privacy Policy (collectively, the "Site") and your interactions with us in person, by mail, email, telephone, text message, mobile app. By interacting with us and sharing information about yourself or others, you agree that the information you share will be handled in accordance with this Privacy Policy, as amended.

RESTRICTIONS ON ACCESS AND USE

Geographic Restrictions. The Site operated, in whole or in part, from the United States. Personal information may be accessed by us or transferred to us in the United States or to our affiliates, business partners, or service providers elsewhere in the world. By using the Site, or transmitting information to us, regardless of where you live in the world, you consent to have any personal information you provide to us transferred to, processed, and stored in the United States or elsewhere in the world, and you authorize us to use and collect your personal information in accordance with this Privacy Policy. We will undertake reasonable steps to protect the privacy and security of personal information according to this Privacy Policy regardless of where it is processed or stored, although we cannot guarantee against illegal access to it and we disclaim liability for such illegal access.

WHY WE COLLECT

We collect information for a variety of business purposes, such as to provide the services you request (e.g., to provide ecommerce offerings, to process and fulfill your product orders or to answer your customer services questions), to tailor our communications about our products and brand to you, and for consumer research and/or other business purposes.

WHAT WE COLLECT AND HOW

We collect information about you in many ways, including directly from you, your devices and your interactions with us, and automatically via technologies on the Site (according to your preferences). We may also receive information about you from service providers that provide services for us, as well as from service providers to whom you have provided information.

Personal Information. "Personal information" is data that can be used to uniquely identify or contact an individual, such as your name, telephone number, mailing address, billing address or email address. There are several ways in which you may explicitly and intentionally provide us with, and consent to our collection of, personal information, including:

Examples of Information That You May Provide:

• Subscribing to Our News and Alerts. When you subscribe to our email list, we collect, and associate with your account, information like your name, phone number and email address.
• Updating Your Account. You can update certain personal information associated with your account by logging into your account. In addition, we may periodically ask you to confirm or update your email or mailing address, or information regarding product and brand preferences, among other things.
• Completing our Surveys or Quizzes. If you complete one of our surveys or quizzes, then you may provide us certain information for us to understand your goals and needs. We may provide product recommendations based on your results and use the information you provide for the other purposes outlined in this Privacy Policy.
• Completing a "Contact" Form. If you complete a "contact" request, then you may provide certain information about your request and contact information for us to respond to your request.
• Initiating a "Chat with Us" Request. If we offer a chat feature, then any information you provide by interacting with this feature may be processed by us or our service providers to answer your questions and provide you with information you are requesting.
• Submitting Content to Us. When you use the Site we may store, process and transmit content you share or review (including things like your comments on message boards and photos you upload) and information related to them (for example, location tags in photos). This will make it easy for you to do things like share items/materials, post messages, and respond to offers and other information from us.
• Making a Purchase from Us, or Using One of Our Promotional Offers. You may submit your payment information if you place an order with us. The information is collected and validated by a third-party payment processor and is not shared with us. Payment information is used only to process your order. We may also collect your billing address, your mailing address (if different from your billing address), your contact information to contact you about your order (such as your email address or mobile number to send you information about the status of your order). In addition, we may collect information regarding your use of promotions or offers we may offer for use at retail or on the Site.

Examples of Information That May Be Collected Automatically:

• Location Information. Your devices may transmit general location information (e.g., region, city and state) to us. This allows us to provide you with content and offers that may be relevant to you based on your location, such as helping you find a retailer of one of our products near you, offers, coupons, and promotions that are available in your area.
• Traffic Data. Whenever you visit or interact with the Site, we (as well as our service providers) may use assorted technologies that automatically or passively collect information about how it is accessed and used by you. We refer to this information as traffic data. Traffic data may include, but is not limited to, your IP address, device type used to access the websites (i.e., computer or mobile device), unique number assigned to identify such device, application version, click path taken through the websites and your use of features or applications on the websites. Technologies we use to collect traffic data, include, but are not limited to, cookies and beacons.
• Cookies. We may use cookies on the Site from time to time, to gather and store information about your preferences, perform analytics and generally customize your browsing experience. A cookie is a piece of information that allows our system to identify and interact more effectively with your browser. They are used to improve the efficiency of the Site, as well as to provide website usage information to the website owner, and personalized and targeted advertising. Other similar files such as pixels and beacons work in the same way and we use the word "cookie" to refer to all technologies that collect information in this way. Cookies can also be used in emails you receive to help understand your level of engagement with them. Cookies can be "first party" (which are set by us) or "third party" (which are placed on your device by another website when you use the Site).Why Do We Use Cookies? The Site uses cookies to distinguish you from other users of the Site in order to help us improve our experience when you browse the Site. For example, cookies help us to: maintain the continuity of your browsing session; remember your details and preferences for when you return to the Site; and tailor content you see on the Site to your interests.What Cookies Do We Use? We use the following types of cookies on the Site:Strictly Necessary — These cookies are necessary for the website to function. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of our site may not then work.Performance and Analytics — These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.Functional — These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.Targeting — These are cookies that may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. This may impact the content and messages you see on other websites you visit.Social Media Cookies — These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

Beacons. Web beacons (also known as spotlight tags, Internet tags, pixel tags and clear GIFs) are transparent images that may appear on the Site, in our emails, or elsewhere. Web beacons may collect information about your interactions with the Site and our emails, including the pages you view, the emails you open, the features you use, the links you click and other actions you take in connection with the Site or emails from us in order to deliver content that may be of the most interest to you and to improve the Site, our services, and our products.

Interest-Based Advertising Choices. To exercise choice with respect to interest-based advertising, you can use the opt-out mechanisms provided by the Digital Advertising Alliance (DAA) by visiting https://youradchoices.com/token (for device identifier-specific opt outs), https://optout.aboutads.info/?c=2&lang=EN (for desktop or mobile browser advertising) or https://youradchoices.com/appchoices (for in-app advertising).

You can also use the Network Advertising Initiative's (NAI) tool that allows consumers to opt out of certain interest-based advertising delivered by NAI members' ad networks: http://www.networkadvertising.org/choices/.

To opt-out of Unified ID 2.0 globally visit: https://www.transparentadvertising.com/.

Even if you opt-out of certain kinds of interest-based ads, you may continue to receive other ads. And opting out of one or more DAA or NAI members only means that those selected members should no longer under the DAA / NAI rules deliver certain targeted ads to you. This will affect services provided by the applicable DAA / NAI members but does not mean you will no longer receive any targeted content and/or ads from non-participating parties. Also, if your browsers are configured to reject cookies when you visit the opt-out page, or you subsequently erase your cookies, use a different Device or web browser(s), or use a non-browser-based method of access, your DAA / NAI browser-based opt-out may not, or may no longer, be effective. Mobile device opt-outs will not affect browser-based Interest-based ads even on the same device, and you must opt-out separately for each device. We are not responsible for the effectiveness of, or compliance with, any third party opt-out options or programs or the accuracy of their statements regarding their programs.

You can also prevent or reduce getting interest-based ads on websites by declining cookies in your browser(s), or on mobile devices by declining the "access to data" requests that apps usually present when you install them or by adjusting the ad tracking settings on your device.

You will still see "contextual" ads even if you opt out of interest-based ads. Even if we stop sending you interest-based ads, you will still get ads from our brands on your computer or mobile devices. These ads, however, are based on the context of the sites you visit and are called contextual ads. Unlike interest-based ads which are based on pages you visit on your mobile phone or computer viewing activities over time and across unrelated services, contextual ads are ads shown to you based on the context of the specific site you are visiting. You should also know that we may still collect information from your computer or devices and use it for other purposes like evaluating how our websites work, for consumer research, or detecting fraud, pursuant to applicable laws.

WHO WE MAY SHARE INFORMATION WITH

• Our Affiliates. We may share and disclose information among our businesses, including employees, agents and affiliates of our businesses, to facilitate our business purposes.
• Our Service Providers. We may share your information with non-affiliated businesses that perform services for us and to help us provide the Site and its offerings to you. For example, among other things, we may use service providers to ship the products you order directly to you, to host the Site, to maintain our customer database, to correct technical problems and malfunctions on the Site and to help us provide, improve, protect, and promote the Site, brands, products or services, such as service providers that administer our sweepstakes, contests and other promotional events.
• Third Parties. We may share certain information with third-party advertising partners.
• Certain Mobile Carriers. If you request services via a mobile device, your request will be transmitted via your mobile carrier's network and your carrier may have access to it. Consult your carrier's privacy policy for additional information.
• Other Consumers. When you register for the Site you may be asked to create a username. Your user name, alias, avatar, location, city and state of residence may be shared with other consumers that access the Site, depending on your preferences and how you use the Site. Moreover, when logged into the Site, your on-line presence within the Site may be disclosed, including if you make submissions or post comments, and we or other consumers on the marketing list who access the Site may be able to comment on submissions or comments you choose to share. Certain features (such as message boards) may let you make additional information available to us or other consumers on the marketing list who access the Site. To further protect your privacy, we encourage you not to post or otherwise disclose on the Site your phone number, physical address, e-mail address, or other personally-identifying or sensitive information.
• Other Third Parties. We may also share your information with non-affiliated third parties, including, for example: (1) if we believe that there has been a violation of our policies regarding the Site; (2) if we believe that someone may be causing injury to our rights or property, or those of anyone else; (3) to respond to judicial process or to provide information to law enforcement or other governmental agencies; (4) otherwise as required by law; or (5) in the event of a liquidation, reorganization, merger, consolidation, change of control, asset or stock acquisition/disposition or other corporate combination.

HOW WE PROTECT YOUR PRIVACY; USE AT YOUR RISK

We use reasonable precautions, including, but not limited to, technical, administrative, and physical procedures, to protect personal information from loss, misuse, or alteration. Although guaranteed security does not exist on the Internet or offline, we make commercially reasonable efforts to handle such information consistent with this Privacy Policy and applicable laws. Due to the design of the Internet and other factors outside our control, we cannot guarantee that communications between you and our servers will be free from unauthorized access by third parties. Therefore, your use of the Site, social media and other platforms and sharing of your personal information with us is at your own risk.

HOW YOU CAN MANAGE YOUR PRIVACY

Unsubscribe. If at any time you wish to be removed from our marketing list, you can click the "Unsubscribe" at the bottom of any marketing emails you receive from us or by calling (972) 978-7933 to speak with a customer service representative.

Your option not to receive promotional and marketing material will not preclude us from corresponding with you, by email or otherwise, regarding your existing or past business relationships with us (e.g., any purchase of our products or use of our services, or responses to requests for information you pose to us either through use of the Site or by other means), will not preclude us from accessing and viewing your personal information in the course of maintaining and improving the Site and our services, and may nonetheless be subject to dissemination to the entities identified above in the section of this Privacy Policy entitled "Who We May Share Information With."

Our Do Not Track Policy. Some browsers have "do not track" features that allow you to tell a website not to track you. These features are not all uniform. Where available, you may choose to enable an online tool that automatically communicates your universal opt-out preferences, such as the Global Privacy Control ("GPC"). You may need to use a specific browser or an extension that supports these tools and universal signals. When detected, we will process such a signal as a request to opt out of "sale" or "sharing" of your data as explained in the "Your State Law Privacy Rights" section below.

How You Can Control Cookies

• Your browser may give you the ability to control cookies or other tracking technologies, or to reject browser cookies. To control flash cookies, which we may use on certain websites from time to time, you can visit https://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html. Why? Because flash cookies cannot be controlled through your browser settings.
• If you block cookies, certain features on the Site may not work. Depending on your mobile device and operating system, you may not be able to delete or block all cookies and you may not be able to block non-cookie technologies (such as flash cookies) and these browser settings that block cookies may have no effect on such techniques. In addition, options you select relating to cookies and other tracking technologies are browser and device specific. You must exercise these choices on each browser and device you use.
• When you opt out of interest-based advertising, an opt-out cookie is sent to your browser that indicates you no longer want to receive interest-based ads. Your opt-out cookie will be deleted if you decide to delete all cookies on your browser. You will need to opt out again on each browser when you clear or delete cookies if you do not want to receive interest-based advertising.

Making Changes to Your Personal Information. You can update certain personal information associated with your account (such as mailing and email address) by logging into your account or by calling (972) 978-7933 to speak with a customer service representative.

How You Can Protect Your Privacy When Using the Site. You understand that personal information that you post in any public areas of the Site or social media channels can be read, collected, or used by other users of the Site, and could be used to send you unsolicited messages. You are encouraged to exercise caution when posting personal information about yourself in public areas.

How You Can Protect Yourself Against Identity Theft. If you would like to learn more about protecting against identity theft, you can visit the FTC's website for more information on how to avoid identity theft at: https://www.consumer.ftc.gov/features/feature-0014-identity-theft.

LINKS TO THIRD-PARTY WEBSITES

From time to time, we may provide information about or links to unaffiliated third-party websites. Those websites operate independently from us and may have their own privacy statements in place which we recommend you review if you visit any linked websites. To the extent any such third-party websites you visit are not owned and operated by us, we are not responsible for their content or any use of those websites. The ability to access information of third parties from the Site, or links to other websites or locations, is for your convenience and does not signify our endorsement of such third parties, their services, other websites, products, services, locations or other content.

NOTICE TO APPLICABLE STATE RESIDENTS - YOUR STATE LAW PRIVACY RIGHTS

If you are a resident of a state that has enacted a comprehensive consumer privacy law (each, an "eligible resident"), you have certain rights, pursuant to the consumer privacy laws of your state of residence. These state law privacy rights may only apply in certain circumstances and are subject to certain exemptions. Please see below for a summary of your rights. You can exercise these rights using the contact details below.

Right to Know or Access

As an eligible resident, you have the right to request that we disclose what categories of personal information we collect, use, disclose and/or sell; the categories of sources from which the personal information is collected; the business or commercial purpose for collecting, selling, or sharing personal information; the categories of third parties to whom we disclose, share or sell information; and specific pieces of personal information we have collected about you; and you have the right to confirm if we are processing your personal information and access your personal information. To enable us to fulfill that request, we will need to verify your identity. We may ask for certain information to verify the request in accordance with applicable law. If we use a service provider for such verification, then that service provider will not retain such information provided for verification purposes.

Right to Data Portability

As an eligible resident, you have the right to obtain the personal information you request in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the information to another entity without hindrance. To enable us to fulfill that request, we will need to verify your identity. We may ask for certain information to verify the request in accordance with applicable law. If we use a service provider for such verification, then that service provider will not retain such information provided for verification purposes.

Right to Correct

As an eligible resident, you have the right to request that we correct your inaccurate personal information collected or maintained by us. To enable us to fulfill that request, we will need to verify your identity. We may ask for certain information to verify the request in accordance with applicable law. If we use a service provider for such verification, then that service provider will not retain such information provided for verification purposes.

Right to Request Deletion

As an eligible resident, you have the right to request the deletion of your personal information collected or maintained by us. To enable us to fulfill that request, we will need to verify your identity. We may ask for certain information to verify the request in accordance with applicable law. If we use a service provider for such verification, then that service provider will not retain such information provided for verification purposes.

Right to Opt Out of Sale or Sharing or Targeted Advertising

You may exercise this right by visiting Do Not Sell or Share My Personal Information and selecting "Reject All." Additionally, certain browsers may allow you to opt-out of sale or sharing on all websites accessed through that browser. Where required by law, we will honor browser-based opt-out settings.

Right to Non-Discrimination

As an eligible resident, you have the right not to receive discriminatory treatment by us for the exercise of any of your privacy rights.

How To Exercise Your State Privacy Rights; Authorized Agents

If you are an eligible resident and would like to submit a verifiable consumer request, you can do so by emailing info.us@ryde.com with the subject line "Privacy Request", or by calling us at (972) 978-7933. We may ask for certain information to verify a request in accordance with applicable law. As an eligible resident, you can designate an authorized agent to make a request on your behalf; such authorized agent should use the same method to exercise rights on your behalf. We may require that you provide the authorized agent written permission to submit a request on your behalf and that the authorized agent verifies their own identity directly with us.

Contact Us for More Information

If you have questions about this Privacy Policy, including anything in this section about Your State Law Privacy Rights, please contact us via phone at (972) 978-7933 or via email at info.us@ryde.com.

California's Shine the Light Law

California's "Shine the Light" law (Civil Code § 1798.83) also permits California residents that have an established business relationship with us to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes during the immediately preceding calendar year or to have the right to opt-out of such disclosures. To exercise this right, please follow the instructions above for Right to Opt Out of Sale or Sharing or Targeted Advertising.

In certain circumstances, we may decline a request to exercise the rights described above. If your request is denied, we will provide an explanation for the denial and instructions on how you may appeal a denied request. You may appeal a denied request by contacting us via the methods provided above.

In circumstances where we are processing your personal information based on your consent, you have a right to revoke such consent. You may make this request by contacting us via the methods provided above.

In certain circumstances, you have a right to request information about specific third parties with whom we share personal information. You may make this request by contacting us via the methods provided above.

You have a right to request a list of specific third parties with whom we share information. You may do so by contacting us via the methods provided above.

Information We May Collect, Sources of Information, How We Use It, How We May Disclose It

In addition to the information provided in the sections above titled "WHY WE COLLECT," "WHAT WE COLLECT," and "WHO WE MAY SHARE YOUR INFORMATION WITH," we provide certain information about the categories of information we collect, sources of information, how we use it, and how we may disclose it in this section.

As described further in the "WHO WE MAY SHARE INFORMATION WITH" section of the Privacy Policy, we share personal information listed below internally with our affiliates and with our service providers and contractors that help us operate our websites and business. We may also share your personal information if we are subject to certain corporate transactions or reorganizations; as needed to comply with law or to protect our rights or the rights and safety of others; or for purposes otherwise disclosed or for which you have consented.

In the last 12 months, we have collected each of the categories of personal information noted below and disclosed it, for a business purpose, to the categories of recipients listed below.

We do not sell your personal information for money, but we may "sell" or share for cross-contextual behavioral advertising these categories of personal information: identifiers, commercial information, Internet activity; and we may "sell" or share that information with advertising / marketing / media partners and social networks and data analytics providers.

Identifiers (such as name, email address, mailing address, and online identifiers)

Sources: Directly from you; via our service providers.

Purpose: For our operational purposes; performing services on behalf of the business including verifying information and providing analytic services; detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, prosecuting those responsible for that activity; commercial purposes.

Shared with: Service providers such as payment processor, customer relationship management provider, fulfillment partners, general marketing provider; affiliates; law enforcement; successor entity; regulatory bodies; government authorities/agencies.

Categories of personal information outlined in Section 1798.80(e)

Sources: Directly from you; via our service providers.

Purpose: For our operational purposes; performing services on behalf of the business including verifying information and providing analytic services; detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, prosecuting those responsible for that activity; commercial purposes.

Shared with: Service providers such as payment processor, customer relationship management provider, general marketing provider; affiliates; law enforcement; successor entity; regulatory bodies; government authorities/agencies.

Protected classification characteristics under California or US law, including age

Sources: Directly from you; via our service providers.

Purpose: For our operational purposes; performing services on behalf of the business including verifying information and providing analytic services; detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, prosecuting those responsible for that activity; commercial purposes.

Shared with: Service providers such as customer relationship management provider, general marketing provider; affiliates; law enforcement; successor entity; regulatory bodies; government authorities/agencies.

Sensory information (such as audio, electronic, visual, thermal, olfactory, call recordings or similar information)

Sources: Directly from you; via our service providers.

Purpose: For our operational purposes; performing services on behalf of the business including verifying information and providing analytic services; detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, prosecuting those responsible for that activity; commercial purposes.

Shared with: Service providers such as payment processor, customer relationship management provider, customer support vendor, general marketing provider; affiliates; law enforcement; successor entity; regulatory bodies; government authorities/agencies.

Commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies

Sources: Directly from you; via our service providers.

Purpose: For our operational purposes; performing services on behalf of the business including verifying information and providing analytic services; detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, prosecuting those responsible for that activity; commercial purposes.

Shared with: Service providers such as payment processor, customer relationship management provider, fulfillment partners, general marketing provider; affiliates; law enforcement; successor entity; regulatory bodies; government authorities/agencies.

Internet or other electronic network activity (such as browsing history, browser type and version, search history, and other information regarding a user's interaction with an internet website, including screen resolution, monitor color depth, operating system, JavaScript version, connection speed, device type, application version, click path taken through the Site, and other publicly available information)

Sources: Directly from you; via our service providers.

Purpose: For our operational purposes; performing services on behalf of the business including providing analytic services; auditing compliance with relevant standards; detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, prosecuting those responsible for that activity; commercial purposes.

Shared with: Service providers such as website analytics providers, customer relationship management provider; affiliates; law enforcement; successor entity; regulatory bodies; government authorities/agencies.

Geolocation data (such as estimated based on your IP address)

Sources: Directly from you; via our service providers.

Purpose: For our operational purposes; performing services on behalf of the business including providing analytic services; commercial purposes.

Shared with: Service providers such as customer relationship management provider, general marketing provider; affiliates; law enforcement; successor entity; regulatory bodies; government authorities/agencies.

Inferences drawn from any personal information to create a profile about a consumer reflecting the consumer's preferences, characteristics, behavior and attitudes

Sources: Derived from information we received directly from you and via our service providers.

Purpose: For our operational purposes; performing services including maintaining or servicing accounts and providing advertising or marketing services and providing analytic services; commercial purposes.

Shared with: Service providers such as customer relationship management provider, general marketing provider; affiliates; law enforcement; successor entity; regulatory bodies; government authorities/agencies.

Sensitive Personal Information

We will only process your sensitive personal information in accordance with applicable law, such as obtaining your consent prior to processing. In the last 12 months, we have collected the following categories of sensitive personal information and disclosed it, for a business purpose, to the categories of recipients listed below. We do not use or disclose Sensitive Personal Information outside of the permitted purposes set forth under Section 7027(m) of the California Consumer Privacy Act Regulations; we do not "sell" or share this information for cross-context behavioral advertising.

Account credentials allowing access to an account

Sources: Directly from you; via our service providers.

Purpose: For our operational purposes; performing services on behalf of the business including verifying information and providing analytic services; detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, prosecuting those responsible for that activity; commercial purposes.

Shared with: Service providers such as customer relationship management provider; affiliates; law enforcement; successor entity; regulatory bodies; government authorities/agencies.

From time to time, we may offer you certain financial incentives permitted by law (such as coupons, samples, and loyalty programs) in exchange for the collection, retention, or use of certain personal information about you. Each financial incentive related to the collection and use of personal information is based upon our reasonable, good-faith determination of the estimated value of such information to our business. When necessary, we will provide information about the specific terms of the financial incentive, such as the type of personal information required to be disclosed, retained or sold in exchange for the benefit you may receive, and instructions on how to opt in or opt out, on the webpage or form where the financial incentive is made available.

We do not "sell" or "share" for targeted or cross-context behavioral advertising personal information of consumers we know to be less than 18 years of age unless we receive affirmative authorization as permitted or required by applicable law. Our Site is not directed to, and we do not intend to, or knowingly, collect or solicit personal information from children under 13. The minor, parent or guardian who has opted into personal information sales or sharing may opt out of future sales at any time by using our form at DO NOT SELL OR SHARE MY PERSONAL INFORMATION.

If you would like to print a copy of this Privacy Policy, please select the "Print" button in your web browser.

We will retain your personal information for as long as is necessary for purposes for which it was collected. The precise period will depend on the reason why it was collected. Those periods are also based on the requirements of applicable data protection laws, applicable legal and regulatory requirements, and periods relating to the commencement of legal actions.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to change our Privacy Policy without prior notice to you. We will update this page when we do so. You should check our Privacy Policy frequently on the Site to see recent changes. Use of the Site following such changes constitutes your acceptance of the revised Privacy Policy then in effect.

CONTACT US

Should you have any other questions about our Privacy Policy, please contact us at (972) 978-7933 or info.us@ryde.com.

(Effective Date:3/22/2024)

The Water Street Collective LLC (hereinafter “We,” “Us,” “Our”) is offering a text messaging program (the “Program”), which you agree to use and participate in subject to these Text Messaging Terms and Conditions and Privacy Policy (the “Terms”). By opting into or participating in any of our Programs, you accept and agree to these Terms, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution”section below. These Terms are limited to the Program and are not intended to modify other terms & conditions or Privacy Policy(ies) that may govern the relationship between you and Us in other contexts.

Consent to Receipt of Electronic Information and E-Sign: Notwithstanding anything herein to the contrary, you understand that applicable law may require Us to provide certain information to you in writing in connection with any consent to receive advertising and telemarketing telephone calls and text messages. By opting-in to a mobile texting program involving the provision of advertising and/or telemarketing messages, you authorize Us to provide this information to you electronically instead of in a separate paper document. You understand that you may withdraw this consent, update your information, or request a free paper copy of the information by emailing info.us@ryde.com. You understand that to access and retain a copy of this webpage, you will need: (i) a device (such as a computer or mobile phone) with a web browser and Internet access; and (ii) available storage space on that device to download a copy of this webpage of a connected printer to print a copy of this webpage.

Modification of Terms: We reserve the right to revise these Terms from time to time. If We do revise these Terms, the revised terms will supersede prior revisions. Unless We say otherwise, revisions will be effective upon the effective date indicated at the top of these Terms. Any updates to these Terms shall be communicated to you by mobile message with a link to the updated Terms. Your continued participation in the Program after receiving notice of the updated Terms constitutes your acceptance of any revisions. If you do not agree to the revisions, you must opt out of the Program.

User Opt In: The Program allows users to receive mobile messages by affirmatively opting into the Program. Regardless of the opt-in method you utilized to join the Program, you agree that these Terms apply to your participation in the Program. By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”).  Message and data rates may apply. By opting into the Program and providing Us with a mobile phone number when you opt-in, you represent that you are the subscriber for or authorized user of the mobile telephone number that you provided to Us, are authorized to consent to the receipt of text messages at that number, and that you are authorized to approve any related charges for messaging and data applied by your wireless carrier.

User Opt Out: If you do not wish to continue participating in the Program or no longer agree to these Terms, you agree to reply “STOP,” “QUIT,” “END,” “CANCEL,” or “UNSUBSCRIBE,” to any mobile message from Us in order to opt out of the Program. You agree that if you are subscribed to multiple text messaging programs administered by Us, We will either: (1) unsubscribe you from all such campaigns; or (2) respond to you with additional text messages allowing you to clarify whether you want to be unsubscribed from a text messaging particular program or all text messaging programs administered by Us. You may receive an additional mobile message confirming your decision to opt out. While opt-out using the text commands set forth above is the preferred method to revoke your consent, you may also call (972) 978-7933 to speak with a customer service representative or email Us at info.us@ryde.com. If you email Us to opt-out, you must include your name and telephone number in the message in order for Us to process your request. Email opt-out requests are only processed during normal business hours. It may be the next business day before your request is processed and you agree that revocation of your consent is not effective until the request has been processed. You understand and agree that the foregoing options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, other than by calling the number set forth above, is not a reasonable means of opting out.

Duty to Notify and Indemnify: If at any time you intend to stop using the mobile telephone number used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the User Opt Out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a material part of these Terms. You further agree that, if you discontinue the use of your mobile telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the mobile messages, as a result of claims brought by the individual(s) who is later assigned that mobile telephone number. This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.

T-Mobile and AT&T provide daily files for phone numbers that have deactivated from their network or been ported from one carrier to another. We proactively opt-out deactivated numbers from our subscription list.

YOU AGREE THAT YOU SHALL INDEMNIFY, DEFEND, AND HOLD US, OUR AGENTS, AND ANY THIRD-PARTY SERVICE PROVIDER WE USE TO SEND TEXT MESSAGES HARMLESS FROM ANY CLAIM OR LIABILITY RESULTING FROM YOUR FAILURE TO NOTIFY US OF A CHANGE IN OR INACCURACY OF THE INFORMATION YOU HAVE PROVIDED, AND ANY AGREEMENT OR REPRESENTATION HEREIN RELATED THERETO, INCLUDING, BUT NOT LIMITED TO, ANY CLAIM OR LIABILITY UNDER THE TELEPHONE CONSUMER PROTECTION ACT, 47 U.S.C. § 227, et seq., OR SIMILAR STATE AND FEDERAL LAWS, AND ANY REGULATIONS PROMULGATED THEREUNDER RESULTING FROM US ATTEMPTING TO CONTACT YOU AT THE MOBILE TELEPHONE NUMBER YOU PROVIDED.

Program Description: Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning Our commercial activities and your relationship with Us, including, but not limited to, account information, and messages concerning product advertisements and promotions of any kind from Us.

Cost and Frequency: Message and data rates may apply. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.

Support Instructions: For support regarding the Program, text “HELP” to the short code you received messages from, email Us at  info.us@ryde.com, or call Us at (972) 978-7933. Please note that the use of this email address is not an acceptable method of opting out of the program. Opt outs must be submitted in accordance with the User Opt Out procedures set forth above.

MMS Disclosure: The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.

Our Disclaimer of Warranty: The Program is offered on an “as-is” basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage, or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with the Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator, and is outside of Our control. T-Mobile is not liable for delayed or undelivered mobile messages.

Truthful and Accurate Information: When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use, or to provide a mobile number that you are not the subscriber or customary user of. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies.

Dispute Resolution: In the event that there is a dispute, claim, or controversy between you and Us, or between you and our third-party text messaging platform provider, or between you and any other third-party service provider acting on Our behalf to transmit the mobile messages related to the Program Description set forth above, arising out of or relating to federal or state statutory claims, common law claims, these Terms, or the breach, termination, enforcement, interpretation, or validity thereof, including, but not limited to, the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim, or controversy will be, to the fullest extent permitted by law, determined by arbitration in Winston-Salem, North Carolina before one arbitrator.

The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in effect. Except as otherwise provided herein, the arbitrator shall apply the substantive laws of the Federal Judicial Circuit in which Our principal place of business is located, without regard to its conflict of laws rules. Within ten (10) calendar days after the arbitration demand is served upon a party, the parties must jointly select an arbitrator with at least five (5) years’ experience in that capacity and who has knowledge of and experience with the subject matter of the dispute. If the parties do not agree on an arbitrator within ten (10) calendar days, either party may petition the AAA to appoint an arbitrator, who must satisfy the same experience requirement. In the event of a dispute, the arbitrator shall decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act (“FAA”). The parties also agree that the AAA’s rules governing Emergency Measures of Protection shall apply in lieu of seeking emergency injunctive relief from a court. The decision of the arbitrator shall be final and binding, and no party shall have rights of appeal except for those provided in section 10 of the FAA. Each party shall bear its share of the fees paid for the arbitrator and the administration of the arbitration; however, the arbitrator shall have the power to order one party to pay all or any portion of such fees as part of a well-reasoned decision. The parties agree that the arbitrator shall have the authority to award attorneys’ fees only to the extent expressly authorized by statute or contract. The arbitrator shall have no authority to award punitive damages and each party hereby waives any right to seek or recover punitive damages with respect to any dispute resolved by arbitration. The parties agree to arbitrate solely on an individual basis, and this agreement does not permit class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content, or results, of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right. If any term or provision of this Section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction. If for any reason a dispute proceeds in court rather than in arbitration, the parties hereby waive any right to a jury trial. This arbitration provision shall survive any cancellation or termination of your agreement to participate in any of our Programs.

Miscellaneous: You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates, or improvements of the Program shall be subject to these Terms unless explicitly stated otherwise in writing.

From time to time, we may offer “sign up and save” offers. This means we will provide you with periodic coupons or discounts if you provide us your name, email address and/or mobile number and agree to marketing or promotional emails or texts. If and when you sign up, we may also use your name, email address and/or mobile number in accordance with the terms of our Privacy Policy. Once you accept the “sign up and save” offer, coupons will be provided via email or text. Offers may not be combined. The “sign up and save” offer may not be available at all times. Any other terms of the “sign up and save” offer, limits on the offer and the amount of the one-time coupon or discount will be presented to you at the time of the offer.

You may opt in by providing your name and email address in response to the “sign up and save” offer. You can withdraw from this financial incentive at any time by selecting the unsubscribe link in emails from us, emailing us at info.us@ryde.com or by making a Privacy Rights request in accordance with our Privacy Policy.

This offer is reasonably related to the value of your personal information that you are providing to us. Our good faith estimate of the value of your personal information is the value of the discount offered to you. We calculated the value of your personal information based on our expenses related to providing the offer.

Ryde: USA – TikTok Open Affiliate Terms and Conditions

(Last Updated: 04/04/2025)

From time to time, The Water Street Collective LLC (hereinafter “We,” “Us,” “Our”) may offer a TikTok Shop Open Affiliate Program (the “Program”). By clicking the “Add Products” button or otherwise participating in the Program, you (“you” or “Creator”) agree to use and participate in the Program subject to these TikTok Creator Terms and Conditions and the Privacy Policy (the “Terms”). By opting into or participating in the Program, you accept and agree to these Terms, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below.

These Terms are limited to the Program and are not intended to modify other terms & conditions or Privacy Policy(ies) that may govern the relationship between you and Us in other contexts. These Terms are separate from TikTok Shop’s Creator Terms of Use. TikTok Shop’s Creator Terms of Use govern your relationship with TikTok, while these Terms, in addition to TikTok Shop’s Creator Terms of Use, govern your relationship with The Water Street Collective. In the event of a conflict between these Terms and TikTok Shop’s Creator Terms of Use, these Terms shall control. We reserve the right to review all materials you post on any social media platform, including but not limited to TikTok, and any other publicly available information about you to ensure alignment with Our brand image and values.

By participating in the Program, you agree that you will comply with the following:

· You must comply with these Terms to participate in the Program and receive commission income for TikTok Shop sales.

· You will promptly comply with any requests from Us to provide information about your participation in the Program and compliance with these Terms. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information.

· You agree that you will, at all times while participating in the Program, follow the brand guidelines for claims, advertising and affiliate marketing that may be provided to you from to time, including but not limited to the following:

o You agree not to state or claim that Our products are intended to diagnose, treat or cure any disease.

o You agree not to make any claims about Our products unless included in brand guidelines provided to you from time to time.

o You agree not to misrepresent the price for Our products on TikTok Shop.

o You will respect all of Our intellectual property rights and those of third parties (including but not limited to trademarks, copyrights and moral rights) as well as all consumers’ rights to data privacy. You will obtain all necessary authorizations from the rights owners before using any third parties’ intellectual property in any content, and will promptly delete infringing content.

o You will refrain from disclosing confidential information about Our brands or products to any third party, or disparaging Our products.

Term and Termination:

We may terminate your participation in the Program at any time for any reason, including but not limited to any of the following: (a) you are in material breach of these Terms, (b) We believe that Our brand or reputation, or that of Our affiliates, may be tarnished by you or as a result of your participation in the Program; (c) your participation in the Program has or appears to have been used for deceptive, fraudulent or illegal activity; (d) We believe that We may face potential claims or liability in connection with your participation in the Program; or (e) We have terminated the Program or no longer make it generally available to participants.

Our Disclaimer of Warranties and Liabilities:

No Warranty. The Program is offered on an “as-is” basis and may not be available in all areas at all times and may not continue to work in the event of product, software, or other changes made by TikTok. Neither We nor any of Our affiliates or licensors make any representation or warranty of any kind, whether express or implied, statutory or otherwise, with respect to the Program. We do not guarantee continuous, uninterrupted, error-free, or secure access to the Program or Our services, and operation of the Program may be interfered with by numerous factors outside of our control. WE AND OUR AFFILIATES AND THEIR AND OUR SUPPLIERS SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

Disclaimer. We disclaim any liability for any damages, losses, injuries, or expenses caused by, arising, or resulting from, or in connection with any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of digital records, whether for breach of contract, tortious behavior, negligence, or under any other cause of action. You specifically acknowledge that We are not liable for the foregoing or for any defamatory, offensive, or illegal conduct of third parties and that the risk of injury from the foregoing rests entirely with you.

Limitation of Liability. In no event shall We or Our subsidiaries and affiliates, or Our or their respective officers, directors, employees, agents, vendors, or suppliers be liable for lost profits or any special, indirect, punitive, incidental, or consequential damages arising out of or in connection with the Program or these Terms (however arising, including, without limitation, negligence). We shall not be liable to any Creator for lost or anticipated profits, or for any actions taken by any Creator based on such expectations, including any investments, commitments or expenditures made by you in connection with your participation in the Program, and We make no representations, warranties, or covenants regarding the amount of commission income you can expect to make from time to time by participating in the Program.

Indemnification:

You agree to indemnify and hold Us and Our parent, and Our respective subsidiaries, affiliates, officers, directors, agents, and employees, harmless from any claim or demand (including reasonable attorneys' fees) made by any third party due to or arising out of your breach of these Terms (or any documents these Terms incorporate by reference) or your violation of any law or the rights of a third party.

Independent Contractors:

You and We are independent contractors, and nothing herein shall be construed to create any joint employer, co-employer, partnership, sales representative or other similar relationship between us. Furthermore, nothing herein shall create an employment relationship between you and Us or any of Our affiliates, nor shall you represent to any third party that any of the foregoing relationships exists.

Dispute Resolution: 

In the event that there is a dispute, claim, or controversy between you and Us, or between you and any other third-party service provider acting on Our behalf to administer the Program, arising out of or relating to federal or state statutory claims, common law claims, these Terms, or the breach, termination, enforcement, interpretation, or validity thereof, including, but not limited to, the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim, or controversy will be, to the fullest extent permitted by law, determined by arbitration in Winston-Salem, North Carolina before one arbitrator.

The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in effect. Except as otherwise provided herein, the arbitrator shall apply the substantive laws of the Federal Judicial Circuit in which Our principal place of business is located, without regard to its conflict of laws rules. Within ten (10) calendar days after the arbitration demand is served upon a party, the parties must jointly select an arbitrator with at least five (5) years’ experience in that capacity and who has knowledge of and experience with the subject matter of the dispute. If the parties do not agree on an arbitrator within ten (10) calendar days,

either party may petition the AAA to appoint an arbitrator, who must satisfy the same experience requirement. In the event of a dispute, the arbitrator shall decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act (“FAA”). The parties also agree that the AAA’s rules governing Emergency Measures of Protection shall apply in lieu of seeking emergency injunctive relief from a court. The decision of the arbitrator shall be final and binding, and no party shall have rights of appeal except for those provided in section 10 of the FAA. Each party shall bear its share of the fees paid for the arbitrator and the administration of the arbitration; however, the arbitrator shall have the power to order one party to pay all or any portion of such fees as part of a well-reasoned decision. The parties agree that the arbitrator shall have the authority to award attorneys’ fees only to the extent expressly authorized by statute or contract. The arbitrator shall have no authority to award punitive damages and each party hereby waives any right to seek or recover punitive damages with respect to any dispute resolved by arbitration. The parties agree to arbitrate solely on an individual basis, and this agreement does not permit class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content, or results, of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right. If any term or provision of this Section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction. If for any reason a dispute proceeds in court rather than in arbitration, the parties hereby waive any right to a jury trial. This arbitration provision shall survive any cancellation or termination of your agreement to participate in any of our Programs.

Choice of Law:

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina as such laws are applied to agreements entered into and to be performed entirely within North Carolina between North Carolina residents. All disputes concerning the Program and/or arising from these Terms must be resolved in accordance with the “Dispute Resolution” section above.

Changes to These Terms:

We reserve the right to change Our Terms without prior notice to you. We will update this page when we do so. You should check Our Terms frequently on this page to see recent changes. Participation in the Program following such changes constitutes your acceptance of the revised Terms then in effect.

Miscellaneous: 

You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of these Terms is found to be unlawful, void, invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable. Any new features, changes, updates, or improvements of the Program shall be subject to these Terms unless explicitly stated otherwise in writing. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. These Terms set forth the entire understanding and agreement between you and Us with respect to the subject matter hereof.

Subscription Terms and Conditions

Eligibility and Scope

These Terms and Conditions ("Subscription Terms") govern the promotional subscription offer ("Subscription") available on ryde.com. By participating in this Subscription, you ("Customer," "you," or "your") agree to be bound by The Water Street Collective’s (“us”, “TWSC”, “Ryde:”) Subscription Terms, www.ryde.com Terms and Conditions, and www.ryde.com Privacy Policy. This Subscription Promotion is available only to legal residents of the United States who are eighteen (18) years of age or older at the time of enrollment. This Promotion is void where prohibited or restricted by law. Employees, contractors, officers, and directors (and their immediate families [spouse, children, parents, siblings, and their respective spouses] and those living in their same households) of The Water Street Collective, LLC (“Sponsor”), 

Promotion Details

By subscribing to a delivery plan for any eligible Ryde: product offered on this website (a "Subscription"), you will receive a discount of fifty percent (50%) off the total price of your first order (the "Initial Discount") and a discount of twenty percent (20%) off the total price of each subsequent monthly order (the "Recurring Discount"), for as long as your Subscription remains active and in good standing. The Initial Discount and the Recurring Discount shall apply only to the price of the product itself and do not apply to shipping, handling, taxes, or any other fees or charges.

This Subscription may not be combined with any other offer, coupon, discount, or promotional code unless expressly stated otherwise. The Subscription is limited to one Subscription per Customer per household. Ryde: reserves the right to cancel or modify any order if Ryde: determines, in our sole discretion, that the Customer has attempted to use this Subscription in a manner inconsistent with these Subscription Terms.

Financial Incentive Disclosure 

From time to time, we may offer “sign up and save” offers. This means we will provide you with periodic coupons or discounts if you provide us your name, email address and/or mobile number and agree to marketing or promotional emails or texts. If and when you sign up, we may also use your name, email address and/or mobile number in accordance with the terms of our Privacy Policy.. Once you accept the “sign up and save” offer, coupons will be provided via email or text. Offers may not be combined. The “sign up and save” offer may not be available at all times. Any other terms of the “sign up and save” offer, limits on the offer and the amount of the one-time coupon or discount will be presented to you at the time of the offer.

You may opt in by providing your name and email address in response to the “sign up and save” offer. You can withdraw from this financial incentive at any time by selecting the unsubscribe link in emails from us, emailing us at info.us@ryde.com or by making a Privacy Rights request in accordance with our Privacy Policy.

This offer is reasonably related to the value of your personal information that you are providing to us. Our good faith estimate of the value of your personal information is the value of the discount offered to you. We calculated the value of your personal information based on our expenses related to providing the offer.

Subscription and Recurring Billing

By enrolling in a Subscription, you authorize Ryde: to automatically charge your designated payment method on a recurring basis for each shipment at the then-applicable price, less any applicable Recurring Discount, plus any applicable shipping, handling, and taxes. Your payment method will be charged at the time each monthly order is processed. You are responsible for ensuring that your payment information remains current and accurate. If your payment method is declined or cannot be processed, Ryde: reserves the right to suspend or cancel your Subscription without further notice.

Each monthly shipment will be dispatched approximately every thirty (30) days from the date of your initial order, subject to product availability. Ryde: will make commercially reasonable efforts to deliver your product on a consistent schedule; however, delivery dates are estimates only and are not guaranteed.

Cancellation Policy

You may cancel your Subscription at any time by contacting Ryde:’s customer service department at +1 972-978-7933 or by email at info.us@ryde.com or by managing your account settings on Ryde:’s website. Cancellation must be received at least 10 business days prior to the processing date of your next scheduled shipment in order to avoid being charged for that shipment. Upon cancellation, you will no longer be eligible for the Recurring Discount, and any future re-enrollment in a Subscription may not qualify for the Initial Discount.

If you cancel your Subscription after your first order has been placed and shipped but before any subsequent order is processed, you will not be entitled to a refund of the difference between the discounted price and the full retail price of your first order. You may be charged for full price of the first order. You also will not be able to subscribe again for six (6) months from the date of cancellation. 

Refunds and Returns

All purchases made under this Promotion are subject Ryde:’s Shipping & Return policies. If you return a product that was purchased using the Initial Discount or the Recurring Discount, any refund issued will be based on the actual amount paid after application of the applicable discount, and not on the full retail price of the product.

Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall the Ryde:, its affiliates, officers, directors, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your participation in this Promotion, your purchase or use of any product, or your Subscription, regardless of the theory of liability.

Modification and Termination of Promotion

Ryde: reserves the right, in its sole discretion, to modify, suspend, or terminate this Promotion, or to modify these Terms, at any time and without prior notice. Any changes to these Terms will be effective immediately upon posting on this website. Your continued participation in the Promotion after any such changes constitutes your acceptance of the revised Terms. In the event that Ryde: terminates the Promotion, any Recurring Discount applied to active Subscriptions will remain in effect through the end of the then-current billing cycle.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of laws principles. Any dispute, claim, or controversy arising out of or relating to these Terms or your participation in this Promotion shall be resolved exclusively in the state or federal courts located in Forsyth County, North Carolina, and you hereby consent to the personal jurisdiction of such courts.

Privacy

Any personal information collected in connection with your participation in this Promotion will be handled in accordance with Ryde:’s Privacy Policy, which is available on this website and incorporated herein by reference.

Severability

If any provision of these Subscription Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such finding shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

Entire Agreement

These Terms, together with Ryde:’s general Terms of Use, Privacy Policy, and Return and Refund Policy, constitute the entire agreement between you and the Company with respect to this Promotion and supersede all prior or contemporaneous communications, proposals, and representations, whether oral or written, relating to the subject matter hereof.

30-Day Money Back Guarantee Terms and Conditions

Eligibility and Scope

These Terms and Conditions ("Guarantee Terms") govern the 30-Day Money Back Guarantee promotion available on ryde.com (“Promotion” or “Guarantee Promotion”). By participating in this Subscription, you ("Customer," "you," or "your") agree to be bound by The Water Street Collective’s (“us”, “TWSC”, “Ryde:”) Guarantee Terms, www.ryde.com Terms and Conditions, and www.ryde.com Privacy Policy. This Guarantee Promotion is available only to legal residents of the United States who are eighteen (18) years of age or older at the time of enrollment, and purchase Ryde: products from www.ryde.com. This Promotion is void where prohibited or restricted by law. Employees, contractors, officers, and directors (and their immediate families [spouse, children, parents, siblings, and their respective spouses] and those living in their same households) of The Water Street Collective, LLC (“Sponsor”), 

The Guarantee is available to all Customers who purchase a Ryde: product directly through Ryde:’s website. To be eligible for a refund under this Guarantee, the following conditions must be met:

(a) The refund request must be submitted within thirty (30) calendar days from the date the order was delivered to the shipping address provided by the Customer (the "Guarantee Period"). The delivery date shall be determined by the tracking information provided by the applicable shipping carrier.

(b) The Customer must contact Ryde:’s Call Center at +1 972-978-7933 during regular business hours to initiate the refund request. Refund requests submitted through any other channel, including but not limited to email, online chat, social media, or written correspondence, will not be accepted or processed under this Guarantee.

(c) The Guarantee is limited to one (1) refund per Customer per product. For the purposes of this provision, a "Customer" includes any individual person or household, and Ryde: reserves the right to treat multiple accounts associated with the same individual, household, or payment method as a single Customer

Refund Request Process

To initiate a refund under this Guarantee, you must call Ryde:’s Call Center at +1 972-978-7933. Ryde: Call Center is available Mon - Fri, 9 AM to 5 PM EST. When contacting Ryde: Call Center, you will be required to provide the following information:

(a) Your full name and the email address associated with your order.

(b) Your order number and the date of purchase.

(c) The specific product or products for which you are requesting a refund.

(d) The reason you are requesting a refund. You must provide a substantive explanation for your dissatisfaction with the product. Failure to provide a reason for the refund request may result in a delay or denial of the refund.

(e) Any additional information reasonably requested by Ryde:’s customer service representative to verify your identity, confirm your order, and process your claim.

A Ryde: customer service representative will review your request and, upon verification, will confirm whether your refund has been approved or denied. You may be asked to return any unused portion of the product to us at our expense prior to the refund being processed, and Ryde: will provide instructions for doing so if applicable.

Privacy

Any personal information collected in connection with your participation in this Promotion will be handled in accordance with Ryde:’s Privacy Policy, which is available on this website and incorporated herein by reference.

Effect on Subscription

If you are enrolled in a monthly subscription delivery plan (a "Subscription") and you receive a refund under this Guarantee, your Subscription will remain active unless you separately cancel it in accordance with the applicable Subscription terms and conditions. A refund issued under this Guarantee does not constitute a cancellation of your Subscription, and you will continue to be charged for subsequent monthly shipments unless you take affirmative steps to cancel. It is your responsibility to contact Ryde:’s customer service department or manage your account settings to cancel your Subscription if you no longer wish to receive future shipments.

Abuse and Misuse

Ryde: reserves the right, in Ryde:’s sole discretion, to deny a refund request, revoke this Guarantee, or take any other action Ryde: deems appropriate if Ryde: determines that a Customer is abusing or misusing this Guarantee. Conduct that may constitute abuse or misuse includes, but is not limited to, submitting multiple or repeated refund requests across different orders or accounts, providing false or misleading information in connection with a refund request, engaging in patterns of purchasing and returning products, or any other conduct that Ryde: determines, in Ryde:’s sole discretion, is inconsistent with the good faith use of this Guarantee. In such cases, Ryde: may also suspend or terminate the Customer's account and refuse to process future orders.

Limitation of Liability

To the fullest extent permitted by applicable law, Ryde:’s liability under this Guarantee is limited solely to the refund of the purchase price of the product as described herein. In no event shall the Company, its affiliates, officers, directors, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to this Guarantee or any refund request, regardless of the theory of liability.

Modification and Termination

Ryde: reserves the right, in Ryde:’s sole discretion, to modify, suspend, or terminate this Guarantee, or to modify these Guarantee Terms, at any time and without prior notice. Any changes to these Guarantee Terms will be effective immediately upon posting on this website. The version of these Guarantee Terms in effect at the time of your purchase will govern your eligibility for a refund under this Guarantee. Your continued use of this website and purchase of products after any modifications to these Guarantee Terms constitutes your acceptance of the revised terms.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of laws principles. Any dispute, claim, or controversy arising out of or relating to these Terms or your participation in this Promotion shall be resolved exclusively in the state or federal courts located in Forsyth County, North Carolina, and you hereby consent to the personal jurisdiction of such courts.

Email Sign-Up Promotion Terms and Conditions

Overview

These Terms and Conditions ("Terms") govern the email sign-up promotional offer (the "Promotion") made available by Ryde: (the "Company," "we," "us," or "our") on Ryde:’s website. By participating in this Promotion, you ("Customer," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms.

Promotion Details

By subscribing to Ryde:'s email mailing list through the sign-up form on Ryde:’s website, you will receive a one-time promotional discount code (the "Discount Code") good for ten percent (10%) off the total product price of your first purchase on Ryde:’s website. Upon successful submission of a valid email address through Ryde:’s sign-up form, the Discount Code will be delivered to the email address you provided. Delivery of the Discount Code may take up to twenty-four (24) hours from the time of sign-up. Ryde: is not responsible for Discount Codes that are not received due to an incorrectly entered email address, spam or junk mail filters, or other technical issues beyond Ryde:’s reasonable control.

Eligibility

This Promotion is available only to new email subscribers who have not previously subscribed to Ryde:'s mailing list. This Promotion is limited to one (1) Discount Code per Customer, per email address, and per household. Ryde: reserves the right to treat multiple accounts, email addresses, or sign-ups associated with the same individual, household, or payment method as a single Customer for the purposes of this Promotion. This Promotion is available only to legal residents of the United States who are eighteen (18) years of age or older and is void where prohibited or restricted by law.

Use of the Discount Code

The Discount Code must be entered at checkout at the time of your first purchase on Ryde:’s website. The Discount Code is valid for a single use only and will expire 10 days from the date it is issued (the "Expiration Date"). Any Discount Code that is not redeemed prior to the Expiration Date will be forfeited and will not be reissued, extended, or replaced. The ten percent (10%) discount applies only to the product purchase price and does not apply to shipping, handling, taxes, or any other fees or charges.

The Discount Code has no cash value and may not be transferred, sold, auctioned, bartered, or otherwise exchanged. The Discount Code may not be combined with any other promotional offer, coupon, discount code, or special pricing unless expressly stated otherwise by Ryde:. Only one Discount Code may be applied per order. If an order is placed without the Discount Code being applied at checkout, the discount will not be applied retroactively.

Email Communications and Consent

By signing up for Ryde:'s email mailing list, you consent to receive commercial and promotional email communications from Ryde:, including but not limited to newsletters, product announcements, special offers, and other marketing materials. You may unsubscribe from Ryde:'s mailing list at any time by clicking the "unsubscribe" link included in any email communication or by contacting us at +1 972-978-7933. Unsubscribing from the mailing list will not affect the validity of any Discount Code that has already been issued, provided that it is redeemed prior to the Expiration Date. However, unsubscribing prior to receiving the Discount Code may prevent delivery of the Discount Code, and Ryde: shall have no obligation to issue or reissue a Discount Code in such circumstances.

All personal information collected in connection with your sign-up for the email mailing list will be handled in accordance with Ryde:’s Privacy Policy, which is available on Ryde:’s website and is incorporated herein by reference.

Refunds and Returns

If you return a product that was purchased using the Discount Code, any refund issued will be based on the actual amount paid after application of the discount, and not on the full retail price of the product. The Discount Code will not be reissued or reinstated following a return or refund.

Fraud and Abuse

Ryde: reserves the right, in its sole discretion, to void any Discount Code, cancel any order, and suspend or terminate any Customer account if Ryde: determines that a Customer has engaged in fraudulent activity or has attempted to abuse or manipulate this Promotion. Such conduct includes, but is not limited to, creating multiple email accounts or using false information to obtain additional Discount Codes, using automated means to sign up for the mailing list, or any other conduct that Ryde: determines, in its sole discretion, is inconsistent with the good faith use of this Promotion.

Limitation of Liability

To the fullest extent permitted by applicable law, Ryde: shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to this Promotion, the issuance or use of any Discount Code, or any purchase made using a Discount Code. Ryde:'s total aggregate liability in connection with this Promotion shall not exceed the value of the discount provided by the Discount Code.

Modification and Termination

Ryde: reserves the right, in its sole discretion, to modify, suspend, or terminate this Promotion, or to modify these Terms, at any time and without prior notice. Any changes to these Terms will be effective immediately upon posting on Ryde:’s website. Your continued participation in the Promotion after any such changes constitutes your acceptance of the revised Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of laws principles. Any dispute, claim, or controversy arising out of or relating to these Terms or your participation in this Promotion shall be resolved exclusively in the state or federal courts located in Forsyth County, North Carolina, and you hereby consent to the personal jurisdiction of such courts.